Help Centre
Frequently Asked Questions
Everything you need to know about Nupal’s remedies, ordering, and delivery.
Are Nupal products authentic and certified?
Yes. Our medicines are manufactured by New Udaya Pharmacy & Ayurvedic Laboratories, practising Ayurveda since 1960, under Ayurvedic Drug Manufacturing Licence No. 76/25D/1989 and GMP Certificate No. 30 (Govt. of Kerala). You can view our certificates on the homepage.
How do I take the product, and what is the dosage?
The recommended dose and directions are printed on every product’s pack. As a general guide, take as directed on the label or by a qualified Ayurvedic physician, as part of a consistent daily routine. If you’re unsure what suits you, we offer a free consultation.
Do I need a prescription to order?
No prescription is needed for most of our traditional formulations. However, if you are pregnant or nursing, managing a health condition, or taking prescription medication, please consult your physician before use.
How long will my order take to arrive?
Orders are dispatched within 1–2 business days. Delivery within India typically takes 3–7 business days; international orders take 7–21 business days depending on the destination.
Do you ship internationally / can NRIs order?
Yes, we ship worldwide. If you are abroad and ordering for family in India, your order ships at domestic rates to the Indian address with no customs involved. Shipping charges are shown at checkout.
What payment methods can I use?
Checkout is secure and encrypted. You can pay by credit/debit card, UPI, and RuPay through our standard Shopify checkout.
Are the reviews on your products genuine?
Every review is from a confirmed purchase. To leave a review you must enter the email you ordered with, and we verify the purchase before the review is accepted — so the ratings you see come only from real customers.
Can I get advice on which remedy is right for me?
Absolutely. Our Ayurvedic physicians offer a free consultation — reach us on WhatsApp, by phone on +91 90617 70099, or visit our clinic in Kadavanthara, Ernakulam, Kerala.
Still have a question? Message us on WhatsApp or book a free consultation.
